FAQ
Are you LA CES approved?
YES!
How do I know where a course is approved for?
Each course description has a table showing where it is approved for.
How do I add in my CSLA, ASLA, Florida License, or CLARB number, if I didn’t during registration?
1. Go to http://courses.worldisdm.com, and sign in (upper right corner)
2. Click your name in the upper right corner and in the drop down menu, click “My Account”
3. Click “Profile”, and you can add the numbers and make sure to save the changes.
How often do you submit courses to LA CES and Florida?
We submit courses approximately on the 1st and 15th of each month, and more frequently when deadlines are close. You are always welcome to take your certificates located in the “My account” section and submit them to your individual state, if they allow that.
How do I Navigate the System?
Please watch this short video on how to navigate within the site.
Click the link to watch the video
Taking a course: Navigating
between the video, quiz, and
survey
"I want to purchase a membership
OR I did purchase a membership
but what does that mean and
where are my courses? The
system is asking me to pay again "
(click "full screen in the lower left of the video to enlarge the video)
Certificates: Where can I find them, and "the course is not issuing a certificate"
I passed a course, and now
when I go back to find it, it is
not in my dashboard, where
is it?
How do I know if a course is approved for my state license?
How do I know if a course is HSW approved, the format, and/or how many credits it is?
Click on any individual course the “View Course” button, and then all these items will be listed in the course description area. See image below.
What is required to get credit for a course?
- The course must be approved for the location of your license and meet any state specific requirements such as: is it HSW, etc?
- Watch the webinar.
- Take the quiz and pass it with min. 75% score.
- Take the Survey.
-
All items on the left must have a green check mark on them for them to show as complete. See image below.
Click on any individual course the “View Course” button, and then all these items will be listed in the course description area. See image below.
How many credits do I need for my license and what type?
Please review the information provided by the ASLA at the link below as a guideline, but make sure to contact your state licensing board to confirm the information.
https://www.asla.org/edrequirements.aspx
Where can I find all my courses that I purchased?
- Sign in at http://courses.worldisdm.com
- Click on “My Dashboard” in the upper left area
- Above the courses there is a dropdown that will give you the option to see your courses that fall into the following categories: All, Expired, Completed, and In Progress. See Image below.
How do I find where my certificates are?
1. Go to http://courses.worldisdm.com, and sign in (upper right corner)
2. Click your name in the upper right corner and in the drop down menu, click “My Account”
3. Click Certificates, then you will see your certificates, where you can view, save, print or download them.
How do I change my password, link my linked account, change my billing info, or check my order history?
1. Go to http://courses.worldisdm.com, and sign in (upper right corner)
2. Click your name in the upper right corner and in the drop down menu, click “My Account”
3. Click the appropriate category on the menu that appears.
How do I add in my CSLA, ASLA, Florida License, or CLARB number, if I didn’t during registration?
1. Go to http://courses.worldisdm.com, and sign in (upper right corner)
2. Click your name in the upper right corner and in the drop down menu, click “My Account”
3. Click “Profile”, and you can add the numbers and make sure to save the changes.
How often do you submit courses to LA CES and Florida?
We submit courses approximately on the 1st and 15th of each month, and more frequently when deadlines are close. You are always welcome to take your certificates located in the “My account” section and submit them to your individual state, if they allow that.
Do You offer firm bulk discounts?
Yes, we do for 5 or more LAs. If you email carrie@worldisdm.com, and let us know how many LAs need courses and for which states they are licensed we can see what we can do.
How to Contact US
If you have questions or issues that we can help you with, please feel free to email us at: info@worldisdm.com . We will be back in touch within 24 working hours at the latest, but its usually within hours.
The course/video froze, won't go past 5 minutes, or there is some part of the course that isn't working?
Check out this link for the solution
https://courses.worldisdm.com/pages/webinar-stops-playing
Ensure you are actually "in" the course itself and not watching the video course preview. To ensure you are in the course, access the course from your dashboard not from the home page of the site.
95% of the time this is something that can be fixed by "refreshing" your browser. To refresh your browser hit the circle arrow in the upper left corner of the browser. The next step if that does not solve the issue is to sign out and sign back in.
Also DO NOT use "Internet Explorer" as a browser. This browser is full of glitches that will cause all sorts of weird random issues. You can use "Safari", "Chrome", Mozilla" , or just about any other browser, just not internet explorer.